Frequently Asked Questions

How fast will my order ship?

Generally, the shipping time is 2-3 business days for the ready-to-ship sets! If there is an unexpected delay the SewCC Team will notify you as soon as possible.

How do I design my dream costume(s)? 

There are many ways to order costumes from Sew Custom Costumes this season! Check it all out here.

Can I return or exchange SewCC dancewear?

Exchanges are allowed for unworn RTS dancewear only. There is a $5 restocking fee per item. Custom dancewear sets, accessories, and costumes cannot be returned or exchanged.

If your order is cancelled prior to shipping, there will be a 5% refund fee charged on the order total. Shopify does not return processing fees.

What do I do if my package is not delivered?

We always recommend choosing Priority insured mail at checkout! This will provide USPS tracking and insurance on your package. 

If your order is marked delivered but you do not receive it, we recommend waiting a few days to see if it arrives. If your package was lost or stolen, we are happy to help by calling USPS for you. Often they have more insight on where the package may be! If you choose first class shipping, your item will not be insured. 

Due to the nature of our products, refunds and replacements are not often available for packages marked delivered. 

How do I become a SewCC ambassador?

Our ambassador search is closed for the 2021 season. Our season 6 ambassadors are rocking SewCC, and they would love your support! Go check them out on our Instagram @1SewCC. They even have unique offer codes for you to use when checking out! Utilize an ambassador code to receive a free gift with your order!

Can I get custom dancewear?

Edge sets are the only custom color combo currently open for orders.

Currently most of our Made-to-Order site is closed (due to costume season!), but we’ll be reopening it periodically throughout the year. Be sure to sign up for our emails and follow us on Facebook and Instagram to be in the loop!

If something is sold out can I buy another, or does it come in another size?

Generally, no. SewCC strives to use creative, specialty fabric for every piece of dancewear, so each set is unique! That also means that each set is limited, and we probably have all of our stock already on the website. Many fabrics are only stocked once to keep new things coming! The best way to make sure you’re getting first dibs on new dancewear is to sign up for our email list! We try to give subscribers a heads up before new retail launches! Retail launches the first Friday of (almost) every month!

Can you copy a picture of a costume I love?

Simply put, we don’t copy costumes-- period. We are glad to draw inspiration from other costumes, however, SewCC does not replicate costumes. We create each costume to be specific to the dancer, style, and song. We’ll be here to walk you through every step of the costume design process, and we’re sure to create something you love!!